Frequently Asked Questions (FAQs)
1. What is the typical lead time for booking your services?
a. We recommend booking our services as early as possible to secure your preferred date. However, we understand that circumstances vary, and we will do our best to accommodate last-minute requests when availability allows.
2. Can I make changes to my booking after it's confirmed?
a. Yes, you can make changes to your booking. Please contact us at least 48 hours before the scheduled move to discuss any modifications.
3. How do I know which weight and volume limit applies to my move?
a. Your assigned weight and volume limits would have been provided in your initial quote. If you have any questions or concerns about these limits, please contact us before your move date, and we will assist you in determining the appropriate limit.
4. Are packing services available?
a. We do not offer packing services, but we can provide guidance on packing your belongings for safe transportation.
5. Is insurance included with my shipment?
a. Yes, insurance coverage is included with your shipment to provide added peace of mind during transit.
6. Can I track the progress of my delivery online?
a. We do not offer online tracking. However, you can stay updated on your delivery by messaging us on WhatsApp or via email. Our team will promptly provide you with the necessary updates.
7. What happens if my items exceed the weight or volume limit?
a. If your items exceed the specified weight or volume limit, please inform us in advance. We can discuss potential solutions, such as adjusting your booking or arranging for additional transportation capacity. Additional charges may apply in such cases.
8. What if my items exceed the weight or volume on the day?
a. If your items exceed the specified weight or volume limit at the time of loading, our driver will inform you immediately. If the items do fit in the van but the weight is exceeded, we may be able to take it to our warehouse and deliver on another vehicle, at an additional cost. If it does not fit, we will try to assist you and arrange a vehicle to collect it, subject to availability, at an additional cost.
9. Can you provide guidance on customs documentation?
a. Certainly! We offer guidance on completing customs documentation and can assist you in understanding the necessary paperwork. Please reach out to us for detailed instructions and support.
10. What should I do if there are delays in my delivery?
a. In the event of unexpected delays, please contact us on WhatsApp, by phone, or via email for immediate updates and assistance. Our team will work to resolve any issues promptly.
11. What should I do if I have a last-minute change in my moving date or address?
a. If you need to change your moving date or address, please contact our customer support team as soon as possible to discuss your options.
12. Will I have to pay any customs duties or taxes?
a. If you are relocating permanently, then you will not have to pay any duties or taxes on your belongings if they have been in your possession for at least 6 months. If you are looking to transport new items, or are sending goods to your second home, you may need to pay. Please contact us and we will be happy to guide you step by step.
13. Can I leave my clothes in the drawers of dressers and cabinets during the move?
a. Yes, you can leave lightweight clothing items in the drawers to save on packing space if the drawers are removable. However, please remove any heavy or fragile items, as they may shift during transit.
14. What should I do with perishable items, such as food?
a. We recommend consuming or giving away perishable food items before the move as it is no longer allowed to move those post Brexit.
15. How should I prepare appliances for the move?
a. Before moving appliances, disconnect them, clean and dry thoroughly, and ensure that any detachable parts are properly secured. Refrigerators and freezers should be emptied and defrosted. Please ensure they are packed in bubble wrap/cardboard to prevent any damage.
16. Can I pack and move hazardous materials, such as chemicals or propane tanks?
a. We do not transport hazardous materials, including chemicals, flammable substances, or propane tanks. Please make alternative arrangements for these items.
17. Is there anything I should do to prepare my electronics for the move?
a. For electronics like computers and TVs, it's advisable to back up important data and disconnect all cables. If you have the original packaging, use it for added protection. If not, please wrap it in as much protection as possible, such as bubble wrap/cardboard/blankets.
18. Do I need to disassemble furniture, like bed frames and tables, before the move?
a. Disassembling large furniture items can help save space and prevent damage. If you do not want to disassemble furniture, please ensure that the goods can fit through the door and out of your property to avoid any disappointment on the day.
19. Can I pack and move my pets with your services?
a. We do not transport live animals. Please make separate arrangements for your pets when moving.
20. What should I do with items that are too large or heavy for boxes?
a. Items like large appliances, furniture, and heavy equipment will be handled separately. Our team will take care of these items during the move.
21. Are there any restrictions on the type of items you can transport?
a. While we can transport a wide range of items, there may be restrictions on certain hazardous or prohibited items. For example, you can no longer transport plants out of the UK without a certificate. Alcohol is also not prohibited, although small quantities may be fine. Please contact our team directly for further guidance.
22. How should I pack fragile or valuable artwork and collectibles?
a. Fragile and valuable items like artwork should be carefully packed with appropriate materials and labelled as fragile. Consider using custom crates for added protection.
23. How do I make a claim for damaged items during the move?
a. If you suspect that something has arrived damaged, please inform our driver immediately at the time of delivery and make a clear annotation on the CMR document. Additionally, send an email to firstname.lastname@example.org with a description of the damage and attach relevant pictures. Our team will promptly assist you in initiating the claim process and working towards a resolution.
24. How can I leave feedback or a review of your services?
a. We value your feedback! You can leave a review on our Google page or on TrustPilot. Your feedback helps us improve our services and serve you better.