1. Who is responsible for your information?

Jovada Express is the controller of the personal information described in this notice.

Contact: Unit 7a, Nuralite Industrial Estate, Higham, Rochester, Kent ME3 7JA
info@jovada.co.uk · 07459 019085

2. Information we collect

• Names, addresses, email addresses, telephone numbers and contact preferences.
• Collection, delivery, billing, access, parking, floor and lift information.
• Move dates or date preferences, route, inventory, weight band, declared value and special-handling information.
• Payment status, invoices and transaction references. The customer form does not collect card or online-banking credentials.
• Customs, identification, residence and supporting information where required for an international move.
• Correspondence, complaints, claims information, photographs and signed acknowledgements.
• Limited technical and security information, such as a protected submission identifier and fraud-prevention records.

Please do not submit passports, identity documents or customs files through the customer-details form. We will provide the appropriate secure method when documents are required.

3. Why we use it and our lawful bases

• Contract: to prepare a quotation, take steps at your request, confirm and manage a booking, transport goods, communicate about the move, take payment and handle service issues.
• Legal obligation: to meet tax, accounting, customs, regulatory, safety and law-enforcement requirements.
• Legitimate interests: to plan routes and capacity, maintain service and signed-contract records, prevent misuse and fraud, protect legal rights, resolve complaints and improve our operations. We consider and balance these interests against your rights.
• Consent: where you choose optional WhatsApp communication or separately opt into marketing. You may withdraw consent at any time without affecting earlier lawful processing.

We do not use the customer form to make decisions based solely on automated processing that produce legal or similarly significant effects.

4. Who we share information with

We share only what is reasonably necessary with people and organisations involved in the service, including Jovada personnel, drivers, carriers, subcontractors, customs agents, storage providers, insurers, professional advisers, payment providers and customs, tax, police or other authorities where required.

Our service providers may include our WordPress website and hosting providers, Microsoft 365 for email, Podio or an approved workflow provider for move administration, and WhatsApp/Meta only where you choose WhatsApp communication. These providers act under their own terms and/or data-processing arrangements as applicable.

We do not sell personal information.

5. International transfers

An international move necessarily requires information to be shared with relevant carriers, agents and authorities in destination or transit countries. Some technology providers may also process information outside the UK. Where UK data-protection law requires safeguards, we rely on an adequacy regulation or appropriate contractual and organisational safeguards. Contact us if you would like further information about the safeguards relevant to your data.

6. How long we keep information

• Unsuccessful enquiries and quotations are normally reviewed for deletion after 12 months.
• Customer forms, booking records, signed agreements, invoices, service correspondence and necessary claims records are normally kept for six years after the service ends or the booking is cancelled, unless a longer period is required for an active dispute, insurance, customs, tax or other legal reason.
• Optional communication consent is kept until it is withdrawn or no longer needed.
• Short-lived security and technical records are kept only for as long as needed to protect the website and investigate misuse.

We periodically review information and securely delete or anonymise it when it is no longer needed.

7. Security

We use appropriate access controls, authentication, secure transmission, backups and staff procedures designed to protect personal information. No internet service is completely risk-free, so please use the secure method we specify for identity and customs documents rather than ordinary forms or unrequested email attachments.

8. Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to our use of your information, and to receive certain information in a portable format. Where we rely on consent, you may withdraw it at any time. Some rights are limited where information must be retained for a contract, legal obligation, legal claim or overriding legitimate reason.

Your right to object: you may object to processing based on legitimate interests. You may object to direct marketing at any time.

Contact info@jovada.co.uk. We may need to confirm your identity before responding.

9. Complaints

Please contact us first so we can investigate. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

10. Cookies and website services

The customer form uses essential browser storage to remember incomplete non-contact progress on your device. The website may use necessary cookies for security and WordPress operation. Non-essential analytics or advertising cookies should be activated only through the website’s cookie controls where required.

11. Changes to this notice

We may update this notice when our services, providers or legal duties change. The current version and effective date will remain published on this page. Material changes affecting an existing customer will be communicated where appropriate.